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Questions & Answers
Who are our
customers?
Are Vulcaanhaven
rates always more competitive than others. If so, why?
Are turn around
times on processing (crushing/screening) quicker?
When can vessels
be discharged/loaded, is port information available?
Your question not listed? Please contact and he'll come up with a solution: Vulcaanhaven always at your service!
Q: Who are our customers?
A: Our customers are international trading companies, processing
plants, producers, financial institutions (trade commodity finance
banks). back to top
Q: Are Vulcaanhaven rates always more
competitive than others? If so, why?
A: Usually Vulcaanhaven rates are sharper than others. Reasons are simple: more production during the day, direct communication between office/warehouse, tailor made computersoftware, etc. We think that our overall infrastructure is superior to that of our competition. In comparison with others, we have more to offer at a neutrally located facility. Our advice: check rates in relation to service. If you are not happy with your present arrangement, give us a call, and we'll work something out. Remember: all our clients are important to us! back to top
Q: Are turn around times on
processing (crushing/screening) quicker?
A: Yes, they sure are. Presently we have 6 machines
operational, including one machine to process cored wire size. We are
able to dedicate one machine for each product. Management at
Vulcaanhaven is directly involved in the day to day planning of all
orders.
Crushing or screening is not just putting it through a machine. A lot
of things have to be done and checked before we start the processing of
your product. Also after the actual processing is finished, a lot needs
to be done (packing/weighing/reporting/customs formalities/arranging
delivery). For internal use we receive hourly progress reports from the
processing department, so we can anticipate and plan ahead on the next
orders. back to top
Q: When can vessels be
discharged/loaded, is port information available?
A: The stevedore works in 2 shifts standard, 0700/1500 & 1500/2300 hrs. shex. Overtime is always an option. Draft at Vulcaanhaven port (no.610) is 12 meters/39ft. Crane capacity is 17mt per crane, discharge speed in tonnages depends on what commodity, as a standard rule one can take 250/300mt per hour per crane. The Vulcaanhaven Port is not unionised. Discharge is closely monitored from our office. back to top
